Shipping & Returns Policy
At thelinenshift.com, we are committed to ensuring that your shopping experience is as seamless as possible. From the moment you place an order to the moment it arrives at your door, we aim to provide you with a smooth and reliable service. Below, you’ll find the details about our shipping and returns policies, designed to give you complete peace of mind when shopping with us.
Shipping Policy
We understand the excitement of receiving your new items, and we work hard to ensure your orders are processed and dispatched efficiently. After your purchase is confirmed, your items will be carefully packed and shipped to the delivery address you provided. Although we do not guarantee specific delivery windows, we always aim to ship as quickly as possible.
Our shipping process is designed for both speed and care, ensuring that your products arrive in perfect condition. All of our products are securely packed with protective materials to prevent damage during transit. Please be assured that we take every measure to ensure your order is handled with the utmost attention and care.
We use trusted delivery services that are known for their reliability. However, please keep in mind that external factors such as weather or high shipping demand may occasionally cause delays that are beyond our control. While these occurrences are rare, we appreciate your understanding if there are any unforeseen delays in your order’s delivery.
Returns & Exchanges
We want you to love everything you purchase from thelinenshift.com, but if for any reason you’re not fully satisfied with your items, we offer an easy return and exchange process. If you wish to return or exchange an item, please make sure that it meets the following criteria:
- Condition: Items must be in their original, unused condition with all tags still attached. Items that have been worn, washed, or damaged in any way are not eligible for return.
- Packaging: Please ensure that the items are returned in their original packaging, as this helps prevent any damage during the return process.
- Timeframe: We ask that you initiate the return or exchange process within a reasonable period after receiving your order. Our customer care team will guide you through the next steps for the return process.
Once your return is received and inspected, we will process the exchange or refund. If you’re exchanging an item, we’ll send out your new choice as soon as possible. Refunds are typically processed back to the original payment method. Please note that processing times may vary depending on your payment provider.
Final Sale Items
Some items may be marked as “final sale,” meaning they are not eligible for return or exchange. These items are typically discounted or are part of a special collection. Please double-check the product description before making a purchase to ensure that the item is eligible for return if necessary.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately. We will assist you in resolving the issue as quickly as possible, whether that means issuing a replacement, arranging for a return, or offering an alternative solution. It’s important that you report any damage or defects within a reasonable timeframe from receiving the item so we can take immediate action.
Customer Satisfaction
At thelinenshift.com, your satisfaction is our priority. If you have any concerns, questions, or need assistance with your order, our dedicated customer service team is here to help. We are always ready to provide you with the support you need to make your shopping experience enjoyable.